The type of personal information we collect We currently collect and process the following information: • From your initial contact email, we retain your name, contact information, e.g email or telephone number. If you decide not to continue with counselling sessions after your initial enquiry, all information that you provide is deleted from electronic devices, server and backup. How we get the personal information and why we have it Most of the personal information we process is provided to us directly by you for the following reasons: • To contact you to provide further information about counselling and psychotherapy sessions We use the information that you have provided in order to contact you to make appointments and to provide you with any information you have requested. You pay for your counselling sessions via Paypal, who have their own privacy policy and information on their website. We do not share your data with anyone else unless you ask us to. Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: (a) Your consent. You are able to remove your consent at any time. You can do this by contacting Susan Bonwick at info@safeshorecounselling.uk b) Our performance of a contract with you, because you have consented to our use of your personal data in order to provide you with a service. Your data protection rights Under data protection law, you have rights including: Your right of access - You have the right to ask us for copies of your personal information. Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances. Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances. You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact Susan Bonwick at info@safeshorecounselling.uk if you wish to make a request. How to complain If you have any concerns about our use of your personal information, you can make a complaint to us at info@safeshorecounselling.uk You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF